All Systems Operational

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Welcome to BarTender Cloud's status page hub. Below you'll find status information for each of BarTender Cloud's products and services.

Uptime over the past 90 days. View historical uptime.
AM1 - BarTender Cloud Operational
90 days ago
99.98 % uptime
Today
AM1 - Print Console ? Operational
90 days ago
100.0 % uptime
Today
AM1 - Cloud Designer App ? Operational
90 days ago
100.0 % uptime
Today
AM1 - Print Engine Services ? Operational
90 days ago
99.88 % uptime
Today
AM1 - Librarian Services ? Operational
90 days ago
100.0 % uptime
Today
AM1 - Workflow Services ? Operational
90 days ago
100.0 % uptime
Today
AM1 - Integration Services ? Operational
90 days ago
100.0 % uptime
Today
AM1 - Authentication Services ? Operational
90 days ago
100.0 % uptime
Today
EU1 - BarTender Cloud Operational
90 days ago
99.99 % uptime
Today
EU1 - Print Console ? Operational
90 days ago
100.0 % uptime
Today
EU1 - Cloud Designer App ? Operational
90 days ago
100.0 % uptime
Today
EU1 - Print Engine Services ? Operational
90 days ago
99.98 % uptime
Today
EU1 - Librarian Services ? Operational
90 days ago
100.0 % uptime
Today
EU1 - Workflow Services ? Operational
90 days ago
100.0 % uptime
Today
EU1 - Integration Services ? Operational
90 days ago
100.0 % uptime
Today
EU1 - Authentication Services ? Operational
90 days ago
100.0 % uptime
Today
AP1 - BarTender Cloud Operational
90 days ago
100.0 % uptime
Today
AP1 - Print Console ? Operational
90 days ago
100.0 % uptime
Today
AP1 - Cloud Designer App ? Operational
90 days ago
100.0 % uptime
Today
AP1 - Print Engine Services ? Operational
90 days ago
100.0 % uptime
Today
AP1 - Librarian Services ? Operational
90 days ago
100.0 % uptime
Today
AP1 - Workflow Services ? Operational
90 days ago
100.0 % uptime
Today
AP1 - Integration Services ? Operational
90 days ago
100.0 % uptime
Today
AP1 - Authentication Services ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

AP1 - BarTender Cloud Version 11.10 Update Nov 19, 2025 09:30-12:00 PST

We will be performing service maintenance to deploy improvements.

Env: BarTender Cloud - AP1
Date: Wed, NOV 19, 2025, 09:30 PST (Thu, NOV 20, 01:30 SGT)
Downtime: 15 min

Summary: Important changes in this release:
- Simplified RFID Print Properties:
The field names in the RFID Print Properties dialog have been updated to align with GS1 nomenclature. 

Please reach out to your Customer Service Manager for any additional details on this release.
Posted on Nov 05, 2025 - 05:55 PST

EU1 - BarTender Cloud Version 11.10 Update Nov 20, 2025 15:30-18:00 PST

We will be performing service maintenance to deploy improvements.

Env: BarTender Cloud - EU1
Date: Thu, NOV 20, 2025, 15:30 PST (Fri, NOV 21, 01:30 CET)
Downtime: 15 min

Summary: Important changes in this release:
- Simplified RFID Print Properties:
The field names in the RFID Print Properties dialog have been updated to align with GS1 nomenclature. 

Please reach out to your Customer Service Manager for any additional details on this release.
Posted on Nov 05, 2025 - 06:00 PST

AM1 - BarTender Cloud Version 11.10 Update Nov 21, 2025 20:00-22:30 PST

We will be performing service maintenance to deploy improvements.

Env: BarTender Cloud - AM1
Date: Fri, NOV 21, 2025, 20:00 PST (Sat, NOV 22, 00:00 EST)
Downtime: 15 min

Summary: Important changes in this release:
- Simplified RFID Print Properties:
The field names in the RFID Print Properties dialog have been updated to align with GS1 nomenclature. 

Please reach out to your Customer Service Manager for any additional details on this release.
Posted on Nov 05, 2025 - 06:47 PST
Nov 18, 2025

No incidents reported today.

Nov 17, 2025
AM1 - Printing Slowness
Postmortem - Read details
Nov 18, 09:53 PST
Resolved - The issue causing printing slowness has been resolved. The environment is fully stable.
Nov 17, 08:30 PST
Monitoring - The printing slowness has been fixed, and the environment is stable. We are now monitoring to ensure continued normal performance.
Nov 17, 07:30 PST
Update - We are still investigating the printing slowness. Our team is actively working to identify the cause and will share more details as soon as they become available.
Nov 17, 06:35 PST
Investigating - Printing slowness has been identified. The team is investigating the cause and working to restore normal performance. Further updates will follow.
Nov 17, 05:35 PST
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
AM1 - Printing Delays
Postmortem - Read details
Nov 18, 09:54 PST
Resolved - Our monitoring shows that the AM1 environment remains stable and performing as intended. The earlier printing delays have been addressed and are now resolved.
Nov 14, 08:30 PST
Monitoring - The environment is now stable, and we have moved into the monitoring phase.

We identified a connection leak that was impacting the platform’s ability to maintain stable connections to our core database. The issue has been addressed, and performance has improved significantly. We are continuing to closely monitor the system and are reviewing additional services that may have been impacted.
Nov 14, 07:50 PST
Update - We are continuing to investigate this issue.
Nov 14, 07:25 PST
Update - We are continuing to investigate this issue.
Nov 14, 06:21 PST
Investigating - We are currently experiencing printing delays in AM1. Our team is investigating.
Nov 14, 06:21 PST
Nov 13, 2025
AM1 - Printing Delays
Postmortem - Read details
Nov 18, 09:55 PST
Resolved - The issue has been resolved. System performance is confirmed to be stable, and no further impact is expected.
Nov 13, 12:35 PST
Monitoring - A fix has been implemented, and we are closely monitoring performance to validate system stability. Printing via API is fully operational, with normal processing times observed across multiple tests.The Print Portal continues to show intermittent slowdowns, which are under observation.
Nov 13, 12:04 PST
Identified - The issue causing printing delays has been identified, and a fix is currently being implemented to restore normal performance
Nov 13, 11:46 PST
Investigating - We are currently experiencing printing delays. Our team is investigating the cause and will provide updates as more information becomes available.
Nov 13, 11:08 PST
AM1 - EU1 - Printing Delays
Postmortem - Read details
Nov 18, 09:55 PST
Resolved - The issue has been resolved, and we have validated that the system is stable across both regions.
Nov 13, 09:17 PST
Update - We are continuing to monitor the platform to ensure system stability.
Nov 13, 08:38 PST
Monitoring - A fix has been deployed for AM1.

Both AM1 and EU1 are currently stable, and we are monitoring the environments to ensure continued performance.
Nov 13, 07:37 PST
Identified - We have resolved the issue affecting EU1 and the environment is now stable. Our team continues to monitor closely.

For AM1, the fix is currently in progress and we will provide an update as soon as it’s completed.
Nov 13, 07:18 PST
Update - We are continuing to investigate this issue.
Nov 13, 06:20 PST
Investigating - We are currently experiencing printing delays. Our team is investigating the cause and will provide updates as more information becomes available.
Nov 13, 05:30 PST
Nov 12, 2025
AM1 - Intermittent Printing
Postmortem - Read details
Nov 18, 09:55 PST
Resolved - The issue has been fully resolved, and the system is operating normally.
Nov 12, 17:35 PST
Monitoring - A fix has been implemented, and we are currently monitoring the results to ensure full stability.
Nov 12, 16:21 PST
Update - We are currently experiencing a partial outage. The engineering team is actively investigating and will provide further updates as they become available.
Nov 12, 16:08 PST
Update - We are continuing to investigate this issue.
Nov 12, 15:50 PST
Update - We continue to investigate the issue. Further updates will be provided as more information becomes available.
Nov 12, 14:48 PST
Investigating - Some customers may experience intermittent printing issues. Our team is actively investigating the situation. Further updates will follow.
Nov 12, 13:48 PST
Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
AM1 - BarTender Cloud Version 11.9 Update
Completed - The scheduled maintenance has been completed.
Nov 6, 21:08 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 20:00 PST
Scheduled - We will be performing service maintenance to deploy improvements.

Env: BarTender Cloud - AM1
Date: Thu, NOV 6, 2025, 20:00 PST (Fri, NOV 7, 00:00 EST)

Summary: Important changes in this release:
- Seagull Logos v1.1 Font Updated.
Simplify RFID scanning and ensure GS1 and EPC compliance with two new symbols: the EPC 7-key icon and the RFID 8-key icon.

Please reach out to your Customer Service Manager for any additional details on this release.
Nov 4, 05:58 PST
Nov 5, 2025
EU1 - BarTender Cloud Version 11.9 Update
Completed - The scheduled maintenance has been completed.
Nov 5, 16:19 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 15:30 PST
Scheduled - We will be performing service maintenance to deploy improvements.

Env: BarTender Cloud - EU1
Date: Wed, NOV 5, 2025, 15:30 PST (Thu, NOV 6, 01:30 CET)

Summary: Important changes in this release:
- Seagull Logos v1.1 Font Updated.
Simplify RFID scanning and ensure GS1 and EPC compliance with two new symbols: the EPC 7-key icon and the RFID 8-key icon.

Please reach out to your Customer Service Manager for any additional details on this release.
Nov 4, 05:55 PST
Nov 4, 2025
AP1 - BarTender Cloud Version 11.9 Update
Completed - The scheduled maintenance has been completed.
Nov 4, 10:35 PST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 4, 10:32 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 09:32 PST
Scheduled - We will be performing service maintenance to deploy improvements.

Env: BarTender Cloud - AP1
Date: Tue, NOV 4, 2025, 09:30 PST (Wed, NOV 5, 01:30 SGT)

Summary: Important changes in this release:
- Seagull Logos v1.1 Font Updated.
Simplify RFID scanning and ensure GS1 and EPC compliance with two new symbols: the EPC 7-key icon and the RFID 8-key icon.

Please reach out to your Customer Service Manager for any additional details on this release.
Nov 4, 05:53 PST
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