All Systems Operational

About This Site

Welcome to BarTender Cloud's status page hub. Below you'll find status information for each of BarTender Cloud's products and services.

Uptime over the past 90 days. View historical uptime.
AM1 - BarTender Cloud Operational
AM1 - Print Console Operational
AM1 - Cloud Designer App Operational
AM1 - Print Engine Services Operational
AM1 - Librarian Services Operational
AM1 - Workflow Services Operational
AM1 - Integration Services Operational
AM1 - Authentication Services Operational
EU1 - BarTender Cloud Operational
EU1 - Print Console Operational
EU1 - Cloud Designer App Operational
EU1 - Print Engine Services Operational
EU1 - Librarian Services Operational
EU1 - Workflow Services Operational
EU1 - Integration Services Operational
EU1 - Authentication Services Operational
AP1 - BarTender Cloud Operational
AP1 - Print Console Operational
AP1 - Cloud Designer App Operational
AP1 - Print Engine Services Operational
AP1 - Librarian Services Operational
AP1 - Workflow Services Operational
AP1 - Integration Services Operational
AP1 - Authentication Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[PLANNED] AP1 - BTC v12.5 release Oct 14, 2026 10:30-13:00 PDT

We are planning continuous delivery maintenance to deploy new initiatives and improvements.

Please note that this is a preliminary release date and is subject to change. The final schedule will be confirmed closer to the release date.

Env: BarTender Cloud - AP1
Date: Wed, OCT 14, 2026, 10:30 PDT (Thu, OCT 15, 01:30 SGT)
Downtime: NO

Please contact our support team through the support center for any additional details on this release.
Posted on Sep 15, 2026 - 09:52 PDT

[PLANNED] EU1 - BTC v12.5 release Oct 14, 2026 16:30-19:00 PDT

We are planning continuous delivery maintenance to deploy new initiatives and improvements.

Please note that this is a preliminary release date and is subject to change. The final schedule will be confirmed closer to the release date.

Env: BarTender Cloud - EU1
Date: Wed, OCT 14, 2026, 16:30 PDT (Thu, OCT 15, 01:30 CET)
Downtime: NO

Please contact our support team through the support center for any additional details on this release.
Posted on Sep 15, 2026 - 09:55 PDT

[PLANNED] AM1 - BTC v12.5 release Oct 15, 2026 19:00-21:30 PDT

We are planning continuous delivery maintenance to deploy new initiatives and improvements.

Please note that this is a preliminary release date and is subject to change. The final schedule will be confirmed closer to the release date.

Env: BarTender Cloud - AM1
Date: Thu, OCT 15, 2026, 19:00 PDT (22:00 EDT)
Downtime: NO

Please contact our support team through the support center for any additional details on this release.
Posted on Sep 15, 2026 - 09:59 PDT

Sep 20, 2026

No incidents reported today.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

AM1 - BTC v12.4 release
Completed - The scheduled maintenance has been completed.
Sep 11, 19:57 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 19:00 PDT
Update - Reminder: AM1 – BTC v12.4 release

This is a reminder that the BTC v12.4 release is scheduled for tomorrow, Fri, Sep 11, at 19:00 PDT (22:00 EDT).

Estimated Downtime: 30 mins

Please reach out to your Customer Service Manager if you have any questions or need additional information regarding this release.
Sep 11, 05:00 PDT
Update - Reminder: AM1 – BTC v12.4 release

This is a reminder that the BTC v12.4 release is scheduled in 1 week, for Fri, Sep 11, at 19:00 PDT (22:00 EDT).

Estimated Downtime: 30 mins

Please reach out to your Customer Service Manager if you have any questions or need additional information regarding this release.
Sep 4, 14:00 PDT
Scheduled - We will be performing service maintenance to deploy improvements.

Env: BarTender Cloud - AM1
Date: Fri, SEP 11, 2026, 19:00 PDT (22:00 EDT)
Downtime: 30 mins

Summary: Important features in this release:
- TSC Cloud Connect Printers Integrated into the BarTender Cloud Architecture
You can now link directly to TSC printers using CloudConnect from the Printers page in BarTender Cloud, bypassing the Print Gateway entirely when you use these printers. Before you can do this, you must upgrade your printer's firmware to support CloudConnect.

- Hybrid Printing: PDF Usage Tracking Disabled
If you use BarTender and the Hybrid Cloud, you will be unable to print to PDF files on the BarTender Cloud printers while BarTender is connected to the Hybrid Cloud. You will continue to be able to print PDFs using the BarTender printers, up to the limit of your license. If you are using BarTender Cloud in a non-Hybrid environment, no change has been made to PDF printing.

- Intelligent Forms Improvements
Intelligent Forms components have been updated to include:
- Using Shift+Delete to remove objects from the form.
- Standardized font sizes across Intelligent Forms. Font sizes are now between 6 and 64 pixels


Please reach out to your Customer Service Manager for any additional details on this release.
Aug 25, 20:48 PDT

Sep 10, 2026

No incidents reported.

Sep 9, 2026

EU1 - BTC v12.4 release
Completed - The scheduled maintenance has been completed.
Sep 9, 18:11 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 9, 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 16:30 PDT
Update - Reminder: EU1 – BTC v12.4 release

This is a reminder that the BTC v12.4 release is scheduled for tomorrow, Wed, Sep 9, at 16:30 PDT (1:30 (+1d) CET).

Estimated Downtime: 30 mins

Please reach out to your Customer Service Manager if you have any questions or need additional information regarding this release.
Sep 8, 14:00 PDT
Update - Reminder: EU1 – BTC v12.4 release

This is a reminder that the BTC v12.4 release is scheduled in 1 week, for Wed, Sep 9, at 16:30 PDT (1:30 (+1d) CET).

Estimated Downtime: 30 mins

Please reach out to your Customer Service Manager if you have any questions or need additional information regarding this release.
Sep 2, 20:32 PDT
Scheduled - We will be performing service maintenance to deploy improvements.

Env: BarTender Cloud - EU1
Date: Wed, SEP 9, 2026, 16:30 PDT (Thu, SEP 10, 01:30 CET)
Downtime: 30 mins

Summary: Important features in this release:
- TSC Cloud Connect Printers Integrated into the BarTender Cloud Architecture
You can now link directly to TSC printers using CloudConnect from the Printers page in BarTender Cloud, bypassing the Print Gateway entirely when you use these printers. Before you can do this, you must upgrade your printer's firmware to support CloudConnect.

- Hybrid Printing: PDF Usage Tracking Disabled
If you use BarTender and the Hybrid Cloud, you will be unable to print to PDF files on the BarTender Cloud printers while BarTender is connected to the Hybrid Cloud. You will continue to be able to print PDFs using the BarTender printers, up to the limit of your license. If you are using BarTender Cloud in a non-Hybrid environment, no change has been made to PDF printing.

- Intelligent Forms Improvements
Intelligent Forms components have been updated to include:
- Using Shift+Delete to remove objects from the form.
- Standardized font sizes across Intelligent Forms. Font sizes are now between 6 and 64 pixels


Please reach out to your Customer Service Manager for any additional details on this release.
Aug 25, 20:44 PDT
AP1 - BTC v12.4 release
Completed - The scheduled maintenance has been completed.
Sep 9, 12:21 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 9, 11:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 10:30 PDT
Update - Reminder: AP1 – BTC v12.4 release

This is a reminder that the BTC v12.4 release is scheduled for tomorrow, Wed, Sep 9, at 10:30 PDT (1:30 (+1d) SGT).

Estimated Downtime: 30 mins

Please reach out to your Customer Service Manager if you have any questions or need additional information regarding this release.
Sep 8, 14:00 PDT
Update - Reminder: AP1 – BTC v12.4 release

This is a reminder that the BTC v12.4 release is scheduled in 1 week, for Wed, Sep 9, at 10:30 PDT (1:30 (+1d) SGT).

Estimated Downtime: 30 mins

Please reach out to your Customer Service Manager if you have any questions or need additional information regarding this release.
Sep 2, 20:32 PDT
Scheduled - We will be performing service maintenance to deploy improvements.

Env: BarTender Cloud - AP1
Date: Wed, SEP 9, 2026, 10:30 PDT (Thu, SEP 10, 01:30 SGT)
Downtime: 30 mins

Summary: Important features in this release:
- TSC Cloud Connect Printers Integrated into the BarTender Cloud Architecture
You can now link directly to TSC printers using CloudConnect from the Printers page in BarTender Cloud, bypassing the Print Gateway entirely when you use these printers. Before you can do this, you must upgrade your printer's firmware to support CloudConnect.

- Hybrid Printing: PDF Usage Tracking Disabled
If you use BarTender and the Hybrid Cloud, you will be unable to print to PDF files on the BarTender Cloud printers while BarTender is connected to the Hybrid Cloud. You will continue to be able to print PDFs using the BarTender printers, up to the limit of your license. If you are using BarTender Cloud in a non-Hybrid environment, no change has been made to PDF printing.

- Intelligent Forms Improvements
Intelligent Forms components have been updated to include:
- Using Shift+Delete to remove objects from the form.
- Standardized font sizes across Intelligent Forms. Font sizes are now between 6 and 64 pixels


Please reach out to your Customer Service Manager for any additional details on this release.
Aug 25, 20:36 PDT
AM1 – Print PDF Failures
Resolved - The issue causing failures for printing in the AM1 environment has been resolved. Printing functionality has returned to normal and the service is operating as expected.

Thank you for your patience while we worked to resolve this issue.
Sep 9, 09:30 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 08:54 PDT
Identified - We have identified the issue causing failures when generating PDFs for print jobs in the AM1 environment. Our engineering team is actively working on implementing a resolution.

We will provide another update as progress is made.
Sep 9, 08:42 PDT
Investigating - We are investigating an issue causing failures when generating PDFs for print jobs in the AM1 environment. Some customers may experience errors when attempting to print to PDF.

Our engineering team is actively investigating the issue. We will provide an update as more information becomes available.
Sep 9, 08:34 PDT

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

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