All Systems Operational

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Welcome to BarTender Cloud's status page hub. Below you'll find status information for each of BarTender Cloud's products and services.

Uptime over the past 90 days. View historical uptime.
AM1 - BarTender Cloud Operational
90 days ago
99.98 % uptime
Today
AM1 - Print Console ? Operational
90 days ago
99.92 % uptime
Today
AM1 - Cloud Designer App ? Operational
90 days ago
100.0 % uptime
Today
AM1 - Print Engine Services ? Operational
90 days ago
99.96 % uptime
Today
AM1 - Librarian Services ? Operational
90 days ago
100.0 % uptime
Today
AM1 - Workflow Services ? Operational
90 days ago
100.0 % uptime
Today
AM1 - Integration Services ? Operational
90 days ago
100.0 % uptime
Today
AM1 - Authentication Services ? Operational
90 days ago
100.0 % uptime
Today
EU1 - BarTender Cloud Operational
90 days ago
99.99 % uptime
Today
EU1 - Print Console ? Operational
90 days ago
100.0 % uptime
Today
EU1 - Cloud Designer App ? Operational
90 days ago
100.0 % uptime
Today
EU1 - Print Engine Services ? Operational
90 days ago
100.0 % uptime
Today
EU1 - Librarian Services ? Operational
90 days ago
100.0 % uptime
Today
EU1 - Workflow Services ? Operational
90 days ago
100.0 % uptime
Today
EU1 - Integration Services ? Operational
90 days ago
99.94 % uptime
Today
EU1 - Authentication Services ? Operational
90 days ago
100.0 % uptime
Today
AP1 - BarTender Cloud Operational
90 days ago
100.0 % uptime
Today
AP1 - Print Console ? Operational
90 days ago
100.0 % uptime
Today
AP1 - Cloud Designer App ? Operational
90 days ago
100.0 % uptime
Today
AP1 - Print Engine Services ? Operational
90 days ago
100.0 % uptime
Today
AP1 - Librarian Services ? Operational
90 days ago
100.0 % uptime
Today
AP1 - Workflow Services ? Operational
90 days ago
100.0 % uptime
Today
AP1 - Integration Services ? Operational
90 days ago
100.0 % uptime
Today
AP1 - Authentication Services ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 19, 2025

No incidents reported today.

Sep 18, 2025
AM1 - API and Portal issues
Resolved - This incident has been resolved.
Sep 18, 11:38 PDT
Identified - We are currently experiencing connectivity issues affecting the API and Portal in the AM1 environment. Our team has identified the root cause and is in the process of implementing a fix.

We will provide updates as the situation progresses.
Sep 18, 10:51 PDT
EU1 - Printer Population Issues
Resolved - This incident has been resolved.
Sep 18, 10:47 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 09:57 PDT
Update - We are continuing to work on a fix for this issue.
Sep 18, 09:32 PDT
Update - We are continuing to work on a fix for this issue.
Sep 18, 08:22 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 18, 07:11 PDT
Update - We are continuing to investigate this issue.
Sep 18, 06:17 PDT
Investigating - We are currently investigating reports that some users are experiencing issues with printer lists not populating and being unable to print.

Our engineering team is actively analyzing the problem, and we will provide updates as soon as more information becomes available.
Sep 18, 05:05 PDT
Sep 17, 2025
AM1 - Printer List Not Populating
Resolved - The issue has been fully resolved, and all services are operating normally. We have verified system performance and no further impact is expected.
Sep 17, 18:49 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 18:26 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 17, 17:44 PDT
Update - We are continuing to investigate this issue.
Sep 17, 17:20 PDT
Investigating - We are experiencing an error in the Print Console component, which may prevent printer lists from populating correctly for some users. Our team is actively investigating.
Sep 17, 16:22 PDT
Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
EU1 – Print Console Degraded Performance
Resolved - This incident has been resolved.
Sep 11, 08:30 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 11, 07:47 PDT
Investigating - We are currently investigating an issue causing degraded performance in the Print Console in the EU1 region. Users may experience slowness or delays when accessing or using the Print Console.

Our engineering team is actively working to identify the cause and restore normal performance as quickly as possible.

We will provide updates here as more information becomes available.
Sep 11, 07:32 PDT
Sep 10, 2025

No incidents reported.

Sep 9, 2025
AP1 - BarTender Cloud v11.7.1 (Patch Release)
Completed - The scheduled maintenance has been completed.
Sep 9, 11:20 PDT
Verifying - Verification is currently underway for the maintenance items.
Sep 9, 11:04 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 10:30 PDT
Scheduled - We will be performing service maintenance to deploy BarTender Cloud v11.7.1 (Patch Release).

Env: BarTender Cloud – AP1
Date: Tue, Sep 9, 2025, 10:30 PDT (Wed, Sep 10, 01:30 SGT)
Estimated Downtime: NO DOWNTIME

Summary:
As part of our ongoing improvements, we will be applying a small configuration update related to print files in the AP1 region. This update has already been successfully completed in AM1 and EU1.

This is a minor patch release. There will be no downtime during the update, and no action is required from users.
Sep 5, 11:29 PDT
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
AM1 - BarTender Cloud Version 11.7 Update
Completed - The scheduled maintenance has been completed.
Sep 5, 23:02 PDT
Verifying - Verification is currently underway for the maintenance items.
Sep 5, 22:05 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 5, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:00 PDT
Scheduled - We will be performing service maintenance to deploy improvements.

Env: BarTender Cloud - AM1
Date: Fri, SEP 5, 2025, 21:00 PDT (Sat, SEP 6, 00:00 EDT)
Estimated Downtime: NO DOWNTIME

Please note, there will be no downtime during this update, and no action is required from users.

Summary: Important changes in this release:
- Configurable Printer Fallback:
Cloud Automation users can now automatically reroute print jobs to a designated printer, ensuring continuity of your label printing.

- Enhanced Label Alignment Controls:
New controls on the Print page allow for precise manipulation of horizontal and vertical offsets, enabling accurate label placement directly from the Print page.

- Updated Media Stock Catalog:
Newly supported stock types from Zebra Technologies have been added to BarTender Cloud's catalog, ensuring support for current stock types.

Please reach out to your Customer Service Manager for any additional details on this release.
Aug 26, 07:33 PDT
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