All Systems Operational

About This Site

Welcome to BarTender Cloud's status page hub. Below you'll find status information for each of BarTender Cloud's products and services.

Uptime over the past 90 days. View historical uptime.
AM1 - BarTender Cloud Operational
90 days ago
99.95 % uptime
Today
AM1 - BarTender Cloud Web Portal ? Operational
90 days ago
99.95 % uptime
Today
EU1 - BarTender Cloud Operational
90 days ago
99.97 % uptime
Today
EU1 - BarTender Cloud Web Portal Operational
90 days ago
99.97 % uptime
Today
AP1 - BarTender Cloud Operational
90 days ago
100.0 % uptime
Today
AP1 - BarTender Cloud Web Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

AM1 - BarTender Cloud Version 11.2 Update Apr 3, 2025 21:00-22:00 PDT

We will be performing our monthly service maintenance to deploy improvements.

Env: BarTender Cloud - AM1
Date: Thu, APR 03, 2025, 21:00 PDT (Fri, APR 04, 00:00 EDT)
Estimated Downtime: 1 hr.

Summary:
Bartender Cloud v11.2 brings important security, manageability, printing, and integration capabilities to help you do more with BarTender.

New features include:
- Expanded authentication and single sign-on (SSO) support for PingID, enabling streamlined user management and enhanced security.​

- Printer Groups have been added to the Printer dropdown for a faster, more efficient printing experience. Easily locate your desired printers and mark favorites to keep them at the top of the list for quick selection.​

- The Actions API now enables users to access all the database fields used in a BarTender document via the BTXML GetFormatProperties call.​

- Enhanced notifications for expiring subscriptions to help customers minimize the possibilities for downtime related to subscription lapses.


Please reach out to your Customer Service Manager for any additional details on this release.
Posted on Mar 14, 2025 - 15:16 PDT

EU1 - April BarTender Cloud System Maintenance Apr 12, 2025 11:00-15:00 PDT

We will be performing system maintenance to enhance the BarTender Cloud service.

Env: BarTender Cloud - EU1
Date: Sat, APR 12, 2025, 11:00 PDT (20:00 CET)
Estimated Downtime: 4 hrs.

Summary:
The upcoming maintenance update simplifies our infrastructure and overhead for improved scalability and security and enables us to deliver more industry-leading product features and enhancements.

Please reach out to your Customer Service Manager for any additional details on this maintenance.
Posted on Apr 01, 2025 - 15:08 PDT

AM1 - April BarTender Cloud System Maintenance Apr 19, 2025 20:00 - Apr 20, 2025 00:00 PDT

We will be performing system maintenance to enhance the BarTender Cloud service.

Env: BarTender Cloud - AM1
Date: Sat, APR 19, 2025, 20:00 PDT (23:00 EDT)
Estimated Downtime: 4 hrs.

Summary:
The upcoming maintenance update simplifies our infrastructure and overhead for improved scalability and security and enables us to deliver more industry-leading product features and enhancements.

Please reach out to your Customer Service Manager for any additional details on this maintenance.
Posted on Apr 01, 2025 - 16:43 PDT
Apr 2, 2025
EU1 - BarTender Cloud Version 11.2 Update
Completed - The scheduled maintenance has been completed.

📌 Please note:
🔹 A new version of the Print Gateway with backward compatibility is available following today’s maintenance. BarTender Cloud will prompt users to install the updated version; however, you may continue using your current version without any disruption.

🔹 Clear Cookies: To ensure pages load properly after today’s maintenance, please clear your browser cookies. If issues persist, try closing and reopening your browser. How to clear cookies: https://support.seagullscientific.com/hc/en-us/articles/30120176127255-How-to-Clear-Your-Browser-Cookies-and-Cache-for-BarTender-Cloud
Apr 2, 17:07 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 16:30 PDT
Scheduled - We will be performing our monthly service maintenance to deploy improvements.

Env: BarTender Cloud - EU1
Date: Wed, APR 02, 2025, 16:30 PDT (Thu, APR 03, 01:30 CET)
Estimated Downtime: 1 hr.

Summary:
Bartender Cloud v11.2 brings important security, manageability, printing, and integration capabilities to help you do more with BarTender.

New features include:
- Expanded authentication and single sign-on (SSO) support for PingID, enabling streamlined user management and enhanced security.​

- Printer Groups have been added to the Printer dropdown for a faster, more efficient printing experience. Easily locate your desired printers and mark favorites to keep them at the top of the list for quick selection.​

- The Actions API now enables users to access all the database fields used in a BarTender document via the BTXML GetFormatProperties call.​

- Enhanced notifications for expiring subscriptions to help customers minimize the possibilities for downtime related to subscription lapses.


Please reach out to your Customer Service Manager for any additional details on this release.
Mar 14, 15:12 PDT
Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
AP1 - BarTender Cloud v11.2 Service Maintenance
Completed - The scheduled maintenance has been successfully completed.

📌 Please note:
🔹 A new version of the Print Gateway with backward compatibility is available following today’s maintenance. BarTender Cloud will prompt users to install the updated version; however, you may continue using your current version without any disruption.

🔹 Clear Cookies: To ensure pages load properly after today’s maintenance, please clear your browser cookies. If issues persist, try closing and reopening your browser. How to clear cookies: https://support.seagullscientific.com/hc/en-us/articles/30120176127255-How-to-Clear-Your-Browser-Cookies-and-Cache-for-BarTender-Cloud
Mar 25, 11:49 PDT
Verifying - Verification is currently underway for the maintenance items.
Mar 25, 11:29 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 10:30 PDT
Scheduled - We will be performing our monthly service maintenance to deploy improvements.

Env: BarTender Cloud - AP1
Date: Tue, MAR 25, 2025, 10:30 PDT (Wed, APR 26, 01:30 SGT)
Estimated Downtime: 1 hr.

Summary:
Bartender Cloud v11.2 brings important security, manageability, printing, and integration capabilities to help you do more with BarTender.

New features include:
- Expanded authentication and single sign-on (SSO) support for PingID, enabling streamlined user management and enhanced security.​

- Printer Groups have been added to the Printer dropdown for a faster, more efficient printing experience. Easily locate your desired printers and mark favorites to keep them at the top of the list for quick selection.​

- The Actions API now enables users to access all the database fields used in a BarTender document via the BTXML GetFormatProperties call.​

- Enhanced notifications for expiring subscriptions to help customers minimize the possibilities for downtime related to subscription lapses.


Please reach out to your Customer Service Manager for any additional details on this release.
Mar 14, 15:04 PDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
EU1 - Print Delay Issue
Resolved - The issue has been resolved, and the system is now functioning as expected. Thank you for your patience.
Mar 20, 12:04 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 11:48 PDT
Update - We are continuing to troubleshoot and investigate the issue. Updates will be provided as soon as available. Thank you for your patience.
Mar 20, 11:22 PDT
Update - We are continuing to investigate this issue.
Mar 20, 10:18 PDT
Investigating - We are currently investigating an issue causing delays when printing. Our team is actively working to identify the root cause and resolve it as soon as possible.

We will provide updates as soon as we have more information. Thank you for your patience.
Mar 20, 09:18 PDT
Mar 19, 2025

No incidents reported.

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