EU1 - BTC v12.4 release
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 09, 2026 - 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 09, 2026 - 16:30 PDT
Update - Reminder: EU1 – BTC v12.4 release

This is a reminder that the BTC v12.4 release is scheduled for tomorrow, Wed, Sep 9, at 16:30 PDT (1:30 (+1d) CET).

Estimated Downtime: 30 mins

Please reach out to your Customer Service Manager if you have any questions or need additional information regarding this release.
Sep 9, 2026 16:30-19:00 PDT
Update - Reminder: EU1 – BTC v12.4 release

This is a reminder that the BTC v12.4 release is scheduled in 1 week, for Wed, Sep 9, at 16:30 PDT (1:30 (+1d) CET).

Estimated Downtime: 30 mins

Please reach out to your Customer Service Manager if you have any questions or need additional information regarding this release.
Sep 9, 2026 16:30-19:00 PDT
Scheduled - We will be performing service maintenance to deploy improvements.

Env: BarTender Cloud - EU1
Date: Wed, SEP 9, 2026, 16:30 PDT (Thu, SEP 10, 01:30 CET)
Downtime: 30 mins

Summary: Important features in this release:
- TSC Cloud Connect Printers Integrated into the BarTender Cloud Architecture
You can now link directly to TSC printers using CloudConnect from the Printers page in BarTender Cloud, bypassing the Print Gateway entirely when you use these printers. Before you can do this, you must upgrade your printer's firmware to support CloudConnect.

- Hybrid Printing: PDF Usage Tracking Disabled
If you use BarTender and the Hybrid Cloud, you will be unable to print to PDF files on the BarTender Cloud printers while BarTender is connected to the Hybrid Cloud. You will continue to be able to print PDFs using the BarTender printers, up to the limit of your license. If you are using BarTender Cloud in a non-Hybrid environment, no change has been made to PDF printing.

- Intelligent Forms Improvements
Intelligent Forms components have been updated to include:
- Using Shift+Delete to remove objects from the form.
- Standardized font sizes across Intelligent Forms. Font sizes are now between 6 and 64 pixels


Please reach out to your Customer Service Manager for any additional details on this release.
Sep 9, 2026 16:30-19:00 PDT

About This Site

Welcome to BarTender Cloud's status page hub. Below you'll find status information for each of BarTender Cloud's products and services.

Uptime over the past 90 days. View historical uptime.
AM1 - BarTender Cloud Operational
90 days ago
99.99 % uptime
Today
AM1 - Print Console Operational
90 days ago
100.0 % uptime
Today
AM1 - Cloud Designer App Operational
90 days ago
100.0 % uptime
Today
AM1 - Print Engine Services Operational
90 days ago
99.99 % uptime
Today
AM1 - Librarian Services Operational
90 days ago
100.0 % uptime
Today
AM1 - Workflow Services Operational
90 days ago
100.0 % uptime
Today
AM1 - Integration Services Operational
90 days ago
100.0 % uptime
Today
AM1 - Authentication Services Operational
90 days ago
100.0 % uptime
Today
EU1 - BarTender Cloud Under Maintenance
90 days ago
99.99 % uptime
Today
EU1 - Print Console Under Maintenance
90 days ago
100.0 % uptime
Today
EU1 - Cloud Designer App Under Maintenance
90 days ago
100.0 % uptime
Today
EU1 - Print Engine Services Under Maintenance
90 days ago
99.99 % uptime
Today
EU1 - Librarian Services Under Maintenance
90 days ago
100.0 % uptime
Today
EU1 - Workflow Services Under Maintenance
90 days ago
100.0 % uptime
Today
EU1 - Integration Services Under Maintenance
90 days ago
100.0 % uptime
Today
EU1 - Authentication Services Under Maintenance
90 days ago
100.0 % uptime
Today
AP1 - BarTender Cloud Operational
90 days ago
100.0 % uptime
Today
AP1 - Print Console Operational
90 days ago
100.0 % uptime
Today
AP1 - Cloud Designer App Operational
90 days ago
100.0 % uptime
Today
AP1 - Print Engine Services Operational
90 days ago
100.0 % uptime
Today
AP1 - Librarian Services Operational
90 days ago
100.0 % uptime
Today
AP1 - Workflow Services Operational
90 days ago
100.0 % uptime
Today
AP1 - Integration Services Operational
90 days ago
100.0 % uptime
Today
AP1 - Authentication Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

AM1 - BTC v12.4 release Sep 11, 2026 19:00-21:30 PDT

Update - Reminder: AM1 – BTC v12.4 release

This is a reminder that the BTC v12.4 release is scheduled in 1 week, for Fri, Sep 11, at 19:00 PDT (22:00 EDT).

Estimated Downtime: 30 mins

Please reach out to your Customer Service Manager if you have any questions or need additional information regarding this release.
Sep 04, 2026 - 14:00 PDT
Scheduled - We will be performing service maintenance to deploy improvements.

Env: BarTender Cloud - AM1
Date: Fri, SEP 11, 2026, 19:00 PDT (22:00 EDT)
Downtime: 30 mins

Summary: Important features in this release:
- TSC Cloud Connect Printers Integrated into the BarTender Cloud Architecture
You can now link directly to TSC printers using CloudConnect from the Printers page in BarTender Cloud, bypassing the Print Gateway entirely when you use these printers. Before you can do this, you must upgrade your printer's firmware to support CloudConnect.

- Hybrid Printing: PDF Usage Tracking Disabled
If you use BarTender and the Hybrid Cloud, you will be unable to print to PDF files on the BarTender Cloud printers while BarTender is connected to the Hybrid Cloud. You will continue to be able to print PDFs using the BarTender printers, up to the limit of your license. If you are using BarTender Cloud in a non-Hybrid environment, no change has been made to PDF printing.

- Intelligent Forms Improvements
Intelligent Forms components have been updated to include:
- Using Shift+Delete to remove objects from the form.
- Standardized font sizes across Intelligent Forms. Font sizes are now between 6 and 64 pixels


Please reach out to your Customer Service Manager for any additional details on this release.
Aug 25, 2026 - 20:48 PDT

Sep 9, 2026

AP1 - BTC v12.4 release
Completed - The scheduled maintenance has been completed.
Sep 9, 12:21 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 9, 11:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 10:30 PDT
Update - Reminder: AP1 – BTC v12.4 release

This is a reminder that the BTC v12.4 release is scheduled for tomorrow, Wed, Sep 9, at 10:30 PDT (1:30 (+1d) SGT).

Estimated Downtime: 30 mins

Please reach out to your Customer Service Manager if you have any questions or need additional information regarding this release.
Sep 8, 14:00 PDT
Update - Reminder: AP1 – BTC v12.4 release

This is a reminder that the BTC v12.4 release is scheduled in 1 week, for Wed, Sep 9, at 10:30 PDT (1:30 (+1d) SGT).

Estimated Downtime: 30 mins

Please reach out to your Customer Service Manager if you have any questions or need additional information regarding this release.
Sep 2, 20:32 PDT
Scheduled - We will be performing service maintenance to deploy improvements.

Env: BarTender Cloud - AP1
Date: Wed, SEP 9, 2026, 10:30 PDT (Thu, SEP 10, 01:30 SGT)
Downtime: 30 mins

Summary: Important features in this release:
- TSC Cloud Connect Printers Integrated into the BarTender Cloud Architecture
You can now link directly to TSC printers using CloudConnect from the Printers page in BarTender Cloud, bypassing the Print Gateway entirely when you use these printers. Before you can do this, you must upgrade your printer's firmware to support CloudConnect.

- Hybrid Printing: PDF Usage Tracking Disabled
If you use BarTender and the Hybrid Cloud, you will be unable to print to PDF files on the BarTender Cloud printers while BarTender is connected to the Hybrid Cloud. You will continue to be able to print PDFs using the BarTender printers, up to the limit of your license. If you are using BarTender Cloud in a non-Hybrid environment, no change has been made to PDF printing.

- Intelligent Forms Improvements
Intelligent Forms components have been updated to include:
- Using Shift+Delete to remove objects from the form.
- Standardized font sizes across Intelligent Forms. Font sizes are now between 6 and 64 pixels


Please reach out to your Customer Service Manager for any additional details on this release.
Aug 25, 20:36 PDT
AM1 – Print PDF Failures
Resolved - The issue causing failures for printing in the AM1 environment has been resolved. Printing functionality has returned to normal and the service is operating as expected.

Thank you for your patience while we worked to resolve this issue.
Sep 9, 09:30 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 08:54 PDT
Identified - We have identified the issue causing failures when generating PDFs for print jobs in the AM1 environment. Our engineering team is actively working on implementing a resolution.

We will provide another update as progress is made.
Sep 9, 08:42 PDT
Investigating - We are investigating an issue causing failures when generating PDFs for print jobs in the AM1 environment. Some customers may experience errors when attempting to print to PDF.

Our engineering team is actively investigating the issue. We will provide an update as more information becomes available.
Sep 9, 08:34 PDT

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

AM1 - Intermittent Online Designer Issues
Resolved - This incident has been resolved.
Sep 5, 11:30 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 5, 10:50 PDT
Update - We are continuing to work on a fix for this issue.
Sep 5, 10:02 PDT
Identified - We have identified an issue causing intermittent problems with the Online Designer. Some customers may experience difficulties accessing or using the Online Designer.

Our engineering team is actively working to resolve the issue and restore consistent service. We will provide an update as more information becomes available.
Sep 5, 08:30 PDT

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

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