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All Systems Operational
About This Site
Welcome to BarTender Cloud's status page hub. Below you'll find status information for each of BarTender Cloud's products and services.
Uptime over the past 90 days. View historical uptime.
AM1 - BarTender Cloud
Operational
90 days ago
99.92
% uptime
Today
AM1 - BarTender Cloud Web Portal
?
Operational
90 days ago
99.92
% uptime
Today
EU1 - BarTender Cloud
Operational
90 days ago
99.96
% uptime
Today
EU1 - BarTender Cloud Web Portal
Operational
90 days ago
99.96
% uptime
Today
AP1 - BarTender Cloud
Operational
90 days ago
100.0
% uptime
Today
AP1 - BarTender Cloud Web Portal
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
May 21, 2025
Resolved -
At 07:51 AM PDT, we observed intermittent slowness in the Print API in the AM1 region. There was no outage, but some customers experienced delays printing via the API.
The system has recovered at 08:06 AM PDT, and printing operations are now functioning normally. We appreciate your patience and understanding.
May 21, 07:51 PDT
The system has recovered at 08:06 AM PDT, and printing operations are now functioning normally. We appreciate your patience and understanding.
May 21, 07:51 PDT
May 20, 2025
Resolved -
This incident has been resolved.
May 20, 09:28 PDT
May 20, 09:28 PDT
Update -
We are continuing to investigate this issue.
May 20, 08:42 PDT
May 20, 08:42 PDT
Update -
We are continuing to investigate this issue.
May 20, 07:40 PDT
May 20, 07:40 PDT
Investigating -
We are currently experiencing errors when accessing the Print Portal which is causing a partial outage for some customers. Printing via the API remains operational. Our team is actively investigating the issue and working to restore full functionality.
May 20, 06:30 PDT
May 20, 06:30 PDT
May 19, 2025
Resolved -
This incident has been resolved.
May 19, 11:27 PDT
May 19, 11:27 PDT
Monitoring -
A fix has been implemented for the errors when accessing the Print Portal, we are currently monitoring the system to ensure stability and confirm that the issue is fully resolved. We will continue to provide updates as needed.
May 19, 11:10 PDT
May 19, 11:10 PDT
Resolved -
The issue has been fully resolved. All systems are operating normally. Thank you for your patience.
May 19, 08:18 PDT
May 19, 08:18 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 19, 07:37 PDT
May 19, 07:37 PDT
Investigating -
We are currently experiencing errors when accessing the Print Portal. Printing via the API is in degraded mode but remains operational. Our team is actively investigating the issue and working to restore full functionality.
We’ll provide updates as we learn more. Thank you for your patience.
May 19, 07:36 PDT
We’ll provide updates as we learn more. Thank you for your patience.
May 19, 07:36 PDT
May 18, 2025
No incidents reported.
May 17, 2025
No incidents reported.
May 16, 2025
Resolved -
The issue affecting the Print Portal has been fully resolved. All services are operating normally. We will continue to monitor, but no further impact is expected.
Thank you for your patience.
May 16, 12:16 PDT
Thank you for your patience.
May 16, 12:16 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 16, 12:00 PDT
May 16, 12:00 PDT
Investigating -
We are currently experiencing intermittent 502 timeout errors when accessing the Print Portal. This is impacting some users and causing degraded performance. Our team is actively investigating the issue and working to restore full functionality.
We will provide updates as soon as more information is available.
May 16, 11:27 PDT
We will provide updates as soon as more information is available.
May 16, 11:27 PDT
May 15, 2025
No incidents reported.
May 14, 2025
No incidents reported.
May 13, 2025
No incidents reported.
May 12, 2025
No incidents reported.
May 11, 2025
No incidents reported.
May 10, 2025
No incidents reported.
May 9, 2025
Postmortem -
Read details
May 9, 16:00 PDT
May 9, 16:00 PDT
Resolved -
This incident has been resolved.
May 9, 09:09 PDT
May 9, 09:09 PDT
Update -
We are continuing to monitor for any further issues.
May 9, 08:39 PDT
May 9, 08:39 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 9, 07:24 PDT
May 9, 07:24 PDT
Investigating -
We are currently experiencing an issue affecting printing functionality via both the Web Portal and API. Our team is actively investigating the cause. We will provide updates as soon as more information is available.
May 9, 07:22 PDT
May 9, 07:22 PDT
May 8, 2025
Completed -
The scheduled maintenance has been completed.
May 8, 22:20 PDT
May 8, 22:20 PDT
Verifying -
Verification is currently underway for the maintenance items.
May 8, 21:44 PDT
May 8, 21:44 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:00 PDT
May 8, 21:00 PDT
Scheduled -
We will be performing our monthly service maintenance to deploy improvements.
Env: BarTender Cloud - AM1
Date: Thu, MAY 08, 2025, 21:00 PDT (Fri, MAY 09, 00:00 EDT)
Estimated Downtime: 1 hr.
Summary:
BarTender Cloud v11.3 introduces new features designed to help you get even more out of BarTender.
New features include:
- New Announcement Banner System to Keep Users Informed. BarTender Cloud now includes a dismissible banner that displays on the BarTender Cloud Home page to communicate critical information.
- Print Engine Optimized. BarTender's print engine has been modified so that the Cloud service is now able to receive more print jobs without interruption. While these changes do not affect the user interface, users should notice smoother printing experience.
Please reach out to your Customer Service Manager for any additional details on this release.
Apr 22, 14:45 PDT
Env: BarTender Cloud - AM1
Date: Thu, MAY 08, 2025, 21:00 PDT (Fri, MAY 09, 00:00 EDT)
Estimated Downtime: 1 hr.
Summary:
BarTender Cloud v11.3 introduces new features designed to help you get even more out of BarTender.
New features include:
- New Announcement Banner System to Keep Users Informed. BarTender Cloud now includes a dismissible banner that displays on the BarTender Cloud Home page to communicate critical information.
- Print Engine Optimized. BarTender's print engine has been modified so that the Cloud service is now able to receive more print jobs without interruption. While these changes do not affect the user interface, users should notice smoother printing experience.
Please reach out to your Customer Service Manager for any additional details on this release.
Apr 22, 14:45 PDT
May 7, 2025
Postmortem -
Read details
May 9, 16:15 PDT
May 9, 16:15 PDT
Resolved -
The issue causing printing slowness via API in the EU1 environment has been resolved. All services are operating normally. Thank you for your patience.
May 7, 18:03 PDT
May 7, 18:03 PDT
Monitoring -
We are currently monitoring the printing slowness via API affecting the EU1 environment. While this issue remains under observation, we will proceed with the scheduled release as planned in 25 minutes. Our team is closely monitoring both the incident and the deployment to ensure system stability and will provide further updates as needed.
May 7, 16:05 PDT
May 7, 16:05 PDT
Investigating -
We are currently investigating reports of slow response times when printing through the API. Our engineering team is actively working to identify the cause and will provide updates as more information becomes available.
May 7, 14:54 PDT
May 7, 14:54 PDT
Completed -
The scheduled maintenance has been completed.
May 7, 18:00 PDT
May 7, 18:00 PDT
Verifying -
Verification is currently underway for the maintenance items.
May 7, 17:25 PDT
May 7, 17:25 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 16:30 PDT
May 7, 16:30 PDT
Scheduled -
We will be performing our monthly service maintenance to deploy improvements.
Env: BarTender Cloud - EU1
Date: Wed, MAY 07, 2025, 16:30 PDT (Thu, MAY 08, 01:30 CET)
Estimated Downtime: 1 hr.
Summary:
BarTender Cloud v11.3 introduces new features designed to help you get even more out of BarTender.
New features include:
- New Announcement Banner System to Keep Users Informed. BarTender Cloud now includes a dismissible banner that displays on the BarTender Cloud Home page to communicate critical information.
- Print Engine Optimized. BarTender's print engine has been modified so that the Cloud service is now able to receive more print jobs without interruption. While these changes do not affect the user interface, users should notice smoother printing experience.
Please reach out to your Customer Service Manager for any additional details on this release.
Apr 22, 14:41 PDT
Env: BarTender Cloud - EU1
Date: Wed, MAY 07, 2025, 16:30 PDT (Thu, MAY 08, 01:30 CET)
Estimated Downtime: 1 hr.
Summary:
BarTender Cloud v11.3 introduces new features designed to help you get even more out of BarTender.
New features include:
- New Announcement Banner System to Keep Users Informed. BarTender Cloud now includes a dismissible banner that displays on the BarTender Cloud Home page to communicate critical information.
- Print Engine Optimized. BarTender's print engine has been modified so that the Cloud service is now able to receive more print jobs without interruption. While these changes do not affect the user interface, users should notice smoother printing experience.
Please reach out to your Customer Service Manager for any additional details on this release.
Apr 22, 14:41 PDT