All Systems Operational

About This Site

Welcome to BarTender Cloud's status page hub. Below you'll find status information for each of BarTender Cloud's products and services.

AM1 - BarTender Cloud Operational
90 days ago
99.98 % uptime
Today
AM1 - BarTender Cloud Web Portal ? Operational
90 days ago
99.98 % uptime
Today
EU1 - BarTender Cloud Operational
90 days ago
100.0 % uptime
Today
EU1 - BarTender Cloud Web Portal Operational
90 days ago
100.0 % uptime
Today
AP1 - BarTender Cloud Operational
90 days ago
100.0 % uptime
Today
AP1 - BarTender Cloud Web Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - BarTender v11.0 January monthly release is ready!

Date: Thu, FEB 13, 2025, 20:00 PST (23:00 EST)
Estimated Downtime: Up to 1 hour (infrastructure changes)
Env: BarTender Cloud - AM1

Summary:
1. Print Gateway Token Auto-Refresh
⚠️ When you install the Print Gateway, a token is created to enable communication, and BarTender Cloud now refreshes it automatically. To activate this feature, upgrade the Print Gateway; otherwise, manual refreshes are required every six months.

2. Additional infrastructure scaling improvements and health-status monitoring


Please reach out to your Customer Service Manager for any additional details on this release.

Feb 04, 2025 - 12:38 PST
Update - -
Jan 28, 2025 - 17:10 PST
Update - ⚠️ NOTICE: BarTender Cloud Product Update Reschedule
The monthly BarTender Cloud v11.0 release starting tomorrow, January 29 through February 3 will be rescheduled.

No action is required for this release. We will provide an update on the revised release date and time by Friday, January 31.

We appreciate your understanding and apologize for any inconvenience.

Jan 28, 2025 - 17:03 PST
Scheduled - BarTender Cloud Monthly Feature RELEASE: v2024.10.2 > v11.0
Date: Mon, FEB 03, 2025, 19:00 PST (22:00 EST)

Estimated Downtime: Up to 1 hour (infrastructure changes)

Summary: Important features in this release:
- Print Gateway Token Auto-Refresh
- Print Console Picker Re-certified (Google Sheets)
- Additional infrastructure scaling improvements for Redis and health-status monitoring

ℹ️ Major infrastructure changes require service downtime; this will be frequent in early 2025 as we stabilize and scale cloud platform.
ℹ️ As of 2025, BarTender Cloud is adopting Major.Minor.Patch versioning; the patch suffix is amended on first patch.
⚠️ To enable Token Auto Refresh, customers must update or reinstall the Print Gateway.

Jan 20, 2025 - 11:57 PST
We will be performing our monthly maintenance to deploy infrastructure improvements.

Env: BarTender Cloud - AP1
Date: Tue, FEB 25, 2025, 09:30 PST (Wed, FEB 26, 01:30 SGT)
Expected Duration: 2 Hrs.
Estimated Downtime: 30 mins. (Infrastructure changes)

Summary:
Security Infrastructure change: MongoDB to dedicated EC2.


Please reach out to your Customer Service Manager for any additional details on this release.

Posted on Feb 11, 2025 - 15:06 PST
We will be performing our monthly maintenance to deploy infrastructure improvements.

Env: BarTender Cloud - EU1
Date: Wed, FEB 26, 2025, 15:30 PST (Thu, FEB 27, 00:30 CET)
Expected Duration: 2 Hrs.
Estimated Downtime: 30 mins. (Infrastructure changes)

Summary:
Security Infrastructure change: MongoDB to dedicated EC2.


Please reach out to your Customer Service Manager for any additional details on this release.

Posted on Feb 11, 2025 - 15:09 PST
We will be performing our monthly maintenance to deploy infrastructure improvements.

Env: BarTender Cloud - AM1
Date: Thu, FEB 27, 2025 at 20:00 PST (23:00 EST)
Expected Duration: 2 Hrs.
Estimated Downtime: 30 mins. (infrastructure changes)

Summary:
Security Infrastructure change: MongoDB to dedicated EC2.


Please reach out to your Customer Service Manager for any additional details on this release.

Posted on Feb 11, 2025 - 15:13 PST
Past Incidents
Feb 13, 2025

No incidents reported today.

Feb 12, 2025
Completed - The scheduled maintenance has been successfully completed. Please keep in mind the following important considerations:

-> Token Auto Refresh & Print Gateway – To enable Token Auto Refresh, please upgrade the Print Gateway. If not upgraded, it will continue functioning as usual but will require a manual token refresh every six months.

-> Connection & Cookie Resiliency Improvements – We’ve enhanced how connections and cookies are managed. To ensure these changes take effect, we recommend that users log out and log back in to both the Bartender Cloud account and the Bartender Mobile application.

-> BarTender API Integrations – If the latest Token Auto Refresh instructions have not yet been implemented, integrations may need to retrieve a new access token to avoid API errors.

Thank you for your attention.

Feb 12, 18:30 PST
Update - We are continuing to verify the maintenance items.
Feb 12, 17:50 PST
Verifying - Verification is currently underway for the maintenance items.
Feb 12, 16:49 PST
Update - The scheduled downtime has ended. However, maintenance is still in progress. We will provide further updates as work continues. Thank you for your patience!
Feb 12, 16:17 PST
Update - The release is still in progress. Please note the following important considerations:

⚠️ Token Auto Refresh & Print Gateway – To enable Token Auto Refresh, please upgrade the Print Gateway. If not upgraded, the Print Gateway will continue functioning as usual but will require a manual token refresh every six months.

⚠️ Connection & Cookie Resiliency Improvements – We’ve enhanced how connections and cookies are managed. To ensure these changes take effect, we recommend that users log out and log back in to both the Bartender Cloud account and the Bartender Mobile application.

⚠️ Bartender API Integrations – If the latest Token Auto Refresh instructions have not yet been implemented, integrations may need to retrieve a new access token to avoid API errors.

We’ll provide further updates as the release progresses. Thank you for your patience!

Feb 12, 15:50 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 15:30 PST
Update - BarTender v11.0 January monthly release is ready!

Date: Wed, FEB 12, 2025, 15:30 PST (Thu, FEB 13, 00:30 CET)
Estimated Downtime: Up to 1 hour (infrastructure changes)
Env: BarTender Cloud - EU1

Summary:
1. Print Gateway Token Auto-Refresh
⚠️ When you install the Print Gateway, a token is created to enable communication, and BarTender Cloud now refreshes it automatically. To activate this feature, upgrade the Print Gateway; otherwise, manual refreshes are required every six months.

2. Additional infrastructure scaling improvements and health-status monitoring


Please reach out to your Customer Service Manager for any additional details on this release.

Feb 4, 12:34 PST
Update - -
Jan 28, 17:20 PST
Update - ⚠️ NOTICE: BarTender Cloud Product Update Reschedule
The monthly BarTender Cloud v11.0 release starting tomorrow, January 29 through February 3 will be rescheduled.

No action is required for this release. We will provide an update on the revised release date and time by Friday, January 31.

We appreciate your understanding and apologize for any inconvenience.

Jan 28, 16:59 PST
Update - We will be undergoing scheduled maintenance during this time.
Jan 20, 11:58 PST
Scheduled - BarTender Cloud Monthly Feature RELEASE: v2024.10.2 > v11.0
Date: Thu, JAN 30, 2025, 15:30 PST (Fri, JAN 31, 12:30 AM CET)

Estimated Downtime: Up to 1 hour (infrastructure changes)

Summary: Important features in this release:
- Print Gateway Token Auto-Refresh
- Print Console Picker Re-certified (Google Sheets)
- Additional infrastructure scaling improvements for Redis and health-status monitoring

ℹ️ Major infrastructure changes require service downtime; this will be frequent in early 2025 as we stabilize and scale cloud platform.
ℹ️ As of 2025, BarTender Cloud is adopting Major.Minor.Patch versioning; the patch suffix is amended on first patch.
⚠️ To enable Token Auto Refresh, customers must update or reinstall the Print Gateway.

Jan 20, 11:55 PST
Feb 11, 2025
Completed - The scheduled maintenance has been completed.
Feb 11, 13:27 PST
Update - We are continuing to verify the maintenance items.
Feb 11, 13:20 PST
Update - We are continuing to verify the maintenance items.
Feb 11, 12:21 PST
Verifying - Verification is currently underway for the maintenance items.
Feb 11, 11:19 PST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 11, 11:00 PST
Update - The scheduled downtime has ended. However, maintenance is still in progress. We will provide further updates as work continues. Thank you for your patience!
Feb 11, 10:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 09:30 PST
Update - We confirm that the release date is Tuesday, February 11, 2025, at 09:30 PST (Wednesday, February 12, 01:30 SGT), as stated on the Status Page. We apologize for any previous confusion.
Feb 5, 04:35 PST
Update - -
Feb 5, 04:23 PST
Update - BarTender v11.0 January monthly release is ready!

Date: Tue, FEB 11, 2025, 09:30 PST (Wed, FEB 12, 01:30 SGT)
Estimated Downtime: Up to 1 hour (infrastructure changes)
Env: BarTender Cloud - AP1

Summary:
1. Print Gateway Token Auto-Refresh
⚠️ When you install the Print Gateway, a token is created to enable communication, and BarTender Cloud now refreshes it automatically. To activate this feature, upgrade the Print Gateway; otherwise, manual refreshes are required every six months.

2. Additional infrastructure scaling improvements and health-status monitoring


Please reach out to your Customer Service Manager for any additional details on this release.

Feb 4, 12:28 PST
Update - -
Jan 28, 17:20 PST
Update - ⚠️ NOTICE: BarTender Cloud Product Update Reschedule
The monthly BarTender Cloud v11.0 release starting tomorrow, January 29 through February 3 will be rescheduled.

No action is required for this release. We will provide an update on the revised release date and time by Friday, January 31.

We appreciate your understanding and apologize for any inconvenience.

Jan 28, 16:56 PST
Scheduled - BarTender Cloud Monthly Feature RELEASE: v2024.10.2 > v11.0
Date: Wed, JAN 29, 2025, 09:30 AM PST (Thu, JAN 30, 1:30 AM SGT)

Estimated Downtime: Up to 1 hour (infrastructure changes)

Summary: Important features in this release:
- Print Gateway Token Auto-Refresh
- Additional infrastructure scaling improvements and health-status monitoring

ℹ️ Major infrastructure changes require service downtime; this will be frequent in early 2025 as we stabilize and scale cloud platform.
ℹ️ As of 2025, BarTender Cloud is adopting Major.Minor.Patch versioning; the patch suffix is amended on first patch.
⚠️ To enable Token Auto Refresh, customers must update or reinstall the Print Gateway.

Jan 20, 11:53 PST
Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.