All Systems Operational

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Welcome to BarTender Cloud's status page hub. Below you'll find status information for each of BarTender Cloud's products and services.

Uptime over the past 90 days. View historical uptime.
AM1 - BarTender Cloud Operational
90 days ago
99.95 % uptime
Today
AM1 - BarTender Cloud Web Portal ? Operational
90 days ago
99.95 % uptime
Today
EU1 - BarTender Cloud Operational
90 days ago
99.97 % uptime
Today
EU1 - BarTender Cloud Web Portal Operational
90 days ago
99.97 % uptime
Today
AP1 - BarTender Cloud Operational
90 days ago
100.0 % uptime
Today
AP1 - BarTender Cloud Web Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

AP1 - April BarTender Cloud System Maintenance Apr 26, 2025 11:00-15:00 PDT

We will be performing system maintenance to enhance the BarTender Cloud service.

Env: BarTender Cloud - AP1
Date: Sat, APR 26, 2025, 11:00 PDT
Estimated Downtime: 4 hrs.

Summary:
The upcoming maintenance update simplifies our infrastructure and overhead for improved scalability and security and enables us to deliver more industry-leading product features and enhancements.

Please reach out to your Customer Service Manager for any additional details on this maintenance.
Posted on Apr 10, 2025 - 13:46 PDT

AP1 - BarTender Cloud Version 11.3 Update May 6, 2025 10:30-12:00 PDT

We will be performing our monthly service maintenance to deploy improvements.

Env: BarTender Cloud - AP1
Date: Thu, MAY 06, 2025, 10:30 PDT (Wed, MAY 07, 01:30 SGT)
Estimated Downtime: 1 hr.

Summary:
BarTender Cloud v11.3 introduces new features designed to help you get even more out of BarTender.

New features include:
- New Announcement Banner System to Keep Users Informed. BarTender Cloud now includes a dismissible banner that displays on the BarTender Cloud Home page to communicate critical information. ​

- Print Engine Optimized. BarTender's print engine has been modified so that the Cloud service is now able to receive more print jobs without interruption. While these changes do not affect the user interface, users should notice smoother printing experience.


Please reach out to your Customer Service Manager for any additional details on this release.
Posted on Apr 22, 2025 - 14:23 PDT

EU1 - BarTender Cloud Version 11.3 Update May 7, 2025 16:30-18:00 PDT

We will be performing our monthly service maintenance to deploy improvements.

Env: BarTender Cloud - EU1
Date: Wed, MAY 07, 2025, 16:30 PDT (Thu, MAY 08, 01:30 CET)
Estimated Downtime: 1 hr.

Summary:
BarTender Cloud v11.3 introduces new features designed to help you get even more out of BarTender.

New features include:
- New Announcement Banner System to Keep Users Informed. BarTender Cloud now includes a dismissible banner that displays on the BarTender Cloud Home page to communicate critical information. ​

- Print Engine Optimized. BarTender's print engine has been modified so that the Cloud service is now able to receive more print jobs without interruption. While these changes do not affect the user interface, users should notice smoother printing experience.


Please reach out to your Customer Service Manager for any additional details on this release.
Posted on Apr 22, 2025 - 14:41 PDT

AM1 - BarTender Cloud Version 11.3 Update May 8, 2025 21:00-22:30 PDT

We will be performing our monthly service maintenance to deploy improvements.

Env: BarTender Cloud - AM1
Date: Thu, MAY 08, 2025, 21:00 PDT (Fri, MAY 09, 00:00 EDT)
Estimated Downtime: 1 hr.

Summary:
BarTender Cloud v11.3 introduces new features designed to help you get even more out of BarTender.

New features include:
- New Announcement Banner System to Keep Users Informed. BarTender Cloud now includes a dismissible banner that displays on the BarTender Cloud Home page to communicate critical information. ​

- Print Engine Optimized. BarTender's print engine has been modified so that the Cloud service is now able to receive more print jobs without interruption. While these changes do not affect the user interface, users should notice smoother printing experience.


Please reach out to your Customer Service Manager for any additional details on this release.
Posted on Apr 22, 2025 - 14:45 PDT
Apr 22, 2025

No incidents reported today.

Apr 21, 2025
AM1 Printing Slowness
Postmortem - Read details
Apr 22, 08:59 PDT
Resolved - This incident has been resolved.
Apr 21, 12:59 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 12:54 PDT
Update - We are continuing to investigate this issue.
Apr 21, 12:40 PDT
Investigating - We are currently investigating reports of slowness affecting printing operations in the AM1 region. Our team is working to identify the cause and will provide updates as soon as possible.

Thank you for your patience.
Apr 21, 11:32 PDT
AM1 API Timeout Error
Resolved - This incident has been resolved.

The root cause analysis (RCA) will be shared ASAP later today.
Apr 21, 05:52 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 04:50 PDT
Investigating - We are currently investigating timeout errors affecting the AM1 API. Users may experience delays or failures when interacting with this service. Our team is working to identify the root cause and restore normal performance as quickly as possible.

We will provide updates as soon as more information becomes available.

Thank you for your patience.
Apr 21, 04:46 PDT
EU1 Printing and API errors
Postmortem - Read details
Apr 22, 08:49 PDT
Resolved - The team identified a solution to restore functionality, and the issue was fully resolved and service restored by 03:20 AM PDT (06:20 AM EDT).

The root cause analysis (RCA) will be shared ASAP later today.

Summary:
On April 21 at approximately 00:30 PDT (03:30 AM EDT), we began receiving reports from users in the EU1 region experiencing issues with printing functionality and API errors. Our engineering team immediately began investigating the issue.

Impact:
Users in the EU1 region were unable to print and experienced degraded performance or errors when interacting with our APIs during this time.
Apr 21, 00:30 PDT
Apr 20, 2025

No incidents reported.

Apr 19, 2025
AM1 - April BarTender Cloud System Maintenance
Completed - The scheduled maintenance has been completed.
Apr 19, 22:38 PDT
Verifying - Verification is currently underway for the maintenance items.
Apr 19, 22:05 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 19, 22:02 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 19, 21:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 20:00 PDT
Scheduled - We will be performing system maintenance to enhance the BarTender Cloud service.

Env: BarTender Cloud - AM1
Date: Sat, APR 19, 2025, 20:00 PDT (23:00 EDT)
Estimated Downtime: 4 hrs.

Summary:
The upcoming maintenance update simplifies our infrastructure and overhead for improved scalability and security and enables us to deliver more industry-leading product features and enhancements.

Please reach out to your Customer Service Manager for any additional details on this maintenance.
Apr 1, 16:43 PDT
Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
AM1 PrintPortal Timeout Errors
Resolved - This incident has been resolved.
Apr 16, 17:03 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 16:57 PDT
Investigating - We are currently investigating reports of timeout errors affecting some users. The issue appears to be limited to the user interface, and API transactions are not affected at this time. We will provide updates as soon as we have more information.

Thank you for your patience.
Apr 16, 15:59 PDT
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025
EU1 - April BarTender Cloud System Maintenance
Completed - The scheduled maintenance has been completed.
Apr 12, 13:20 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 12, 13:02 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 12, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 11:00 PDT
Scheduled - We will be performing system maintenance to enhance the BarTender Cloud service.

Env: BarTender Cloud - EU1
Date: Sat, APR 12, 2025, 11:00 PDT (20:00 CET)
Estimated Downtime: 4 hrs.

Summary:
The upcoming maintenance update simplifies our infrastructure and overhead for improved scalability and security and enables us to deliver more industry-leading product features and enhancements.

Please reach out to your Customer Service Manager for any additional details on this maintenance.
Apr 1, 15:08 PDT
Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

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