All Systems Operational

About This Site

Welcome to BarTender Cloud's status page hub. Below you'll find status information for each of BarTender Cloud's products and services.

Uptime over the past 90 days. View historical uptime.
AM1 - BarTender Cloud Operational
90 days ago
99.95 % uptime
Today
AM1 - BarTender Cloud Web Portal ? Operational
90 days ago
99.95 % uptime
Today
EU1 - BarTender Cloud Operational
90 days ago
99.97 % uptime
Today
EU1 - BarTender Cloud Web Portal Operational
90 days ago
99.97 % uptime
Today
AP1 - BarTender Cloud Operational
90 days ago
100.0 % uptime
Today
AP1 - BarTender Cloud Web Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

AP1 - BarTender Cloud v11.2 Service Maintenance Mar 25, 2025 10:30-11:30 PDT

We will be performing our monthly service maintenance to deploy improvements.

Env: BarTender Cloud - AP1
Date: Tue, MAR 25, 2025, 10:30 PDT (Wed, APR 26, 01:30 SGT)
Estimated Downtime: 1 hr.

Summary:
Bartender Cloud v11.2 brings important security, manageability, printing, and integration capabilities to help you do more with BarTender.

New features include:
- Expanded authentication and single sign-on (SSO) support for PingID, enabling streamlined user management and enhanced security.​

- Printer Groups have been added to the Printer dropdown for a faster, more efficient printing experience. Easily locate your desired printers and mark favorites to keep them at the top of the list for quick selection.​

- The Actions API now enables users to access all the database fields used in a BarTender document via the BTXML GetFormatProperties call.​

- Enhanced notifications for expiring subscriptions to help customers minimize the possibilities for downtime related to subscription lapses.


Please reach out to your Customer Service Manager for any additional details on this release.
Posted on Mar 14, 2025 - 15:04 PDT

EU1 - BarTender Cloud v11.2 Service Maintenance Apr 2, 2025 16:30-17:30 PDT

We will be performing our monthly service maintenance to deploy improvements.

Env: BarTender Cloud - EU1
Date: Wed, APR 02, 2025, 16:30 PDT (Thu, APR 03, 00:30 CET)
Estimated Downtime: 1 hr.

Summary:
Bartender Cloud v11.2 brings important security, manageability, printing, and integration capabilities to help you do more with BarTender.

New features include:
- Expanded authentication and single sign-on (SSO) support for PingID, enabling streamlined user management and enhanced security.​

- Printer Groups have been added to the Printer dropdown for a faster, more efficient printing experience. Easily locate your desired printers and mark favorites to keep them at the top of the list for quick selection.​

- The Actions API now enables users to access all the database fields used in a BarTender document via the BTXML GetFormatProperties call.​

- Enhanced notifications for expiring subscriptions to help customers minimize the possibilities for downtime related to subscription lapses.


Please reach out to your Customer Service Manager for any additional details on this release.
Posted on Mar 14, 2025 - 15:12 PDT

AM1 - BarTender Cloud v11.2 Service Maintenance Apr 3, 2025 21:00-22:00 PDT

We will be performing our monthly service maintenance to deploy improvements.

Env: BarTender Cloud - AM1
Date: Thu, APR 03, 2025, 21:00 PDT (Fri, APR 04, 00:00 EDT)
Estimated Downtime: 1 hr.

Summary:
Bartender Cloud v11.2 brings important security, manageability, printing, and integration capabilities to help you do more with BarTender.

New features include:
- Expanded authentication and single sign-on (SSO) support for PingID, enabling streamlined user management and enhanced security.​

- Printer Groups have been added to the Printer dropdown for a faster, more efficient printing experience. Easily locate your desired printers and mark favorites to keep them at the top of the list for quick selection.​

- The Actions API now enables users to access all the database fields used in a BarTender document via the BTXML GetFormatProperties call.​

- Enhanced notifications for expiring subscriptions to help customers minimize the possibilities for downtime related to subscription lapses.


Please reach out to your Customer Service Manager for any additional details on this release.
Posted on Mar 14, 2025 - 15:16 PDT
Mar 22, 2025

No incidents reported today.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
EU1 - Print Delay Issue
Resolved - The issue has been resolved, and the system is now functioning as expected. Thank you for your patience.
Mar 20, 12:04 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 11:48 PDT
Update - We are continuing to troubleshoot and investigate the issue. Updates will be provided as soon as available. Thank you for your patience.
Mar 20, 11:22 PDT
Update - We are continuing to investigate this issue.
Mar 20, 10:18 PDT
Investigating - We are currently investigating an issue causing delays when printing. Our team is actively working to identify the root cause and resolve it as soon as possible.

We will provide updates as soon as we have more information. Thank you for your patience.
Mar 20, 09:18 PDT
Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025
AM1 - Unable to print or delay in printing
Postmortem - Read details
Mar 14, 09:49 PDT
Resolved - This incident has been resolved.
Mar 13, 01:27 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 12, 23:45 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 12, 23:30 PDT
Update - We are continuing to investigate this issue.
Mar 12, 23:18 PDT
Update - We are continuing to investigate this issue.
Mar 12, 23:05 PDT
Update - We are continuing to investigate this issue.
Mar 12, 22:17 PDT
Update - We are continuing to investigate this issue. We are looking at a specific service that has errored out and working to deploy a fix.
Mar 12, 21:42 PDT
Update - We are continuing to investigate this issue.
Mar 12, 21:19 PDT
Investigating - We are currently investigating this issue.
Mar 12, 20:44 PDT
Mar 12, 2025
EU1 - Bartender Portal Browser Timeout Issue
Postmortem - Read details
Mar 14, 09:47 PDT
Resolved - This incident has been resolved.
Mar 12, 17:35 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 12, 17:16 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 12, 17:04 PDT
Update - We are continuing to investigate this issue.
Mar 12, 17:04 PDT
Update - We are continuing to investigate this issue.
Mar 12, 16:08 PDT
Investigating - We have identified intermittent slow responses when loading the Bartender Portal in the EU Cluster. API endpoints remain available. Our team is actively investigating the issue.
Mar 12, 15:38 PDT
Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025
AM1 - BarTender v11.0 February monthly release
Completed - The scheduled maintenance has been successfully completed.


🔹 Important Notice: To ensure pages load correctly after today’s maintenance, please clear your browser cookies. If you experience any issues, try closing and reopening your browser before attempting again.

https://support.seagullscientific.com/hc/en-us/articles/30120176127255-How-to-Clear-Your-Browser-Cookies-and-Cache-for-BarTender-Cloud
Mar 9, 21:41 PDT
Update - Status Update: The release is still in progress.

🔹 Important Notice: To ensure pages load correctly after today’s maintenance, please clear your browser cookies. If you experience any issues, try closing and reopening your browser before attempting again.

https://support.seagullscientific.com/hc/en-us/articles/30120176127255-How-to-Clear-Your-Browser-Cookies-and-Cache-for-BarTender-Cloud
Mar 9, 20:48 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 20:00 PDT
Update - We confirm that the Bartender Cloud v11.0 maintenance originally scheduled for Thursday, February 27, 2025, at 20:00 PST has been rescheduled to Sunday, March 9, 2025, at 20:00 PST.

Env: Bartender Cloud - AM1
Date: Sunday, MARCH 9, 2025 at 20:00 PST (23:00 EST)
Feb 26, 17:42 PST
Update - ⚠️ UPDATE: AM1 Bartender Cloud Maintenance Reschedule

The Bartender Cloud v11.0 maintenance originally scheduled for Thursday, February 27, 2025, at 20:00 PST (23:00 EST) has been rescheduled to Sunday, March 9, 2025, at 20:00 PST (23:00 EST).

Env: Bartender Cloud - AM1
Date: Sunday, MARCH 9, 2025 at 20:00 PST (23:00 EST)
Estimated Downtime: 1.5 hrs. (infrastructure changes)

Summary:
Security Infrastructure change: MongoDB migrated to a dedicated EC2 instance.


Please reach out to your Customer Service Manager for any additional details on this release.
Feb 26, 17:27 PST
Scheduled - We will be performing our monthly maintenance to deploy infrastructure improvements.

Env: BarTender Cloud - AM1
Date: Thu, FEB 27, 2025 at 20:00 PST (23:00 EST)
Estimated Downtime: 30 mins. (infrastructure changes)

Summary:
Security Infrastructure change: MongoDB to dedicated EC2.


Please reach out to your Customer Service Manager for any additional details on this release.
Feb 11, 15:13 PST
Mar 8, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage