BarTender Cloud Status Page Status - AM1 - Timeout occurred while loading the document

AM1 - Timeout occurred while loading the document

Incident Report for BarTender Cloud Status Page

Postmortem

On September 16, 2024, at 04:30 PST, our caching service encountered an error, leading to delays in print jobs processing. We quickly addressed the service and all related services to restore functionality. Moving forward, we are upgrading our caching service, enhancing our monitoring and alert systems, and migrating our caching servers to a dedicated cluster to improve stability and performance. We apologize for the disruption and are committed to preventing similar issues in the future.

Posted Sep 17, 2024 - 21:08 PDT

Resolved

This incident has been resolved.

Posted Sep 16, 2024 - 06:10 PDT

Update

We have identified the issue and have implemented a fix. We have validated that the issue has been resolved and will monitor before closing the incident down.

Posted Sep 16, 2024 - 06:03 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 16, 2024 - 06:01 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 16, 2024 - 05:35 PDT

Investigating

We are currently investigating this issue.

Posted Sep 16, 2024 - 04:48 PDT

This incident affected: AM1 - BarTender Cloud (AM1 - BarTender Cloud Web Portal).