Postmortem: AM1 Printing Slowness
Date: April 21, 2025
Time: 10:30 AM – 12:54 PM PDT (1:30 PM – 3:54 PM EDT)
Status: Resolved
Summary:
On April 21 at approximately 10:30 AM PDT (1:30 PM EDT), we began receiving reports of slowness affecting printing services in the AM1 region. Our engineering team immediately began investigating and worked to stabilize the service.
What Happened:
The issue was caused by an unexpected spike in system load, which impacted the performance of printing services. This resulted in delays and failed print attempts for some users.
This issue occurred independently of any recent infrastructure maintenance activities.
Resolution:
Service was fully restored by 12:54 PM PDT (3:54 PM EDT) after restarting key components and allocating additional resources to better handle the load.
Next Steps:
We are currently in hypercare and closely monitoring the platform. As part of this effort, we will be implementing infrastructure improvements to prevent similar issues in the future, along with enhancing monitoring and alerting capabilities.
We appreciate your patience and understanding, and we apologize for any inconvenience caused.